The company AGAPARA, a simplified joint-stock company, whose registered office is located at 1 boulevard de la Grotte Rolland – 13008 MARSEILLE, registered with the trade and companies register of MARSEILLE under number 904 441 011, represented by its President, is a specialist in the creation, manufacture and distribution of shoe models, within the framework of different collections distributed under its brand.

It markets its products on the Internet, via the site accessible at the address www.agapara.com (hereinafter “ the Site ”).

This privacy policy is intended to inform visitors and users of the Site of the conditions and methods of collecting and processing personal data concerning them, within the framework of their use of the Site.

Users are informed that certain personal data must be collected by AGAPARA in order to provide its products and services. If users do not wish to provide this data, AGAPARA will not be able to provide its services.

This privacy policy may be modified at any time by AGAPARA, in particular to comply with any regulatory, jurisprudential, editorial or technical developments. Users must refer to the latest version of the privacy policy before browsing.


DATA CONTROLLER

The controller of the personal data collected is:

The company AGAPARA, a simplified joint-stock company, whose registered office is located at 1 boulevard de la Grotte Rolland – 13008 MARSEILLE, registered with the trade and companies register of MARSEILLE under number 904 441 011, represented by its President – ​​e-mail: contact@agapara.fr .

As data controller, AGAPARA collects, stores and processes personal data concerning users of the Site, in accordance with Law No. 78-17 of January 6, 1978, as amended (known as the “Data Protection Act”) and European Regulation No. 2016/679 / EU of April 27, 2016.

For any questions about this privacy policy or the data collected and related rights, the person concerned can contact the company AGAPARA at its postal address: 1 boulevard de la Grotte Rolland -13008 MARSEILLE, by email at the address: contact@agapara.fr .


PERSONAL DATA COLLECTED

The collection of personal data relating to users of the Site will be limited to data that is adequate, relevant and strictly necessary for the purpose of the processing.

As part of the use of the Site, the following data may be collected:

- User account or customer account data, namely the data that the user provides when creating an account by completing the registration form (first name, last name, billing and delivery postal addresses, email address, landline and mobile telephone numbers, password for logging into the customer account).

- Personal data of the user possibly entered in his customer account such as date of birth, shoe size;

- Data on current or completed transactions: user information relating to orders placed and returns, including in particular their telephone number, postal address, email address and information relating to the payment method used (excluding banking or identification data linked to the payment method;

- Correspondence with customer service;

- Browsing data, namely date, time of connection and/or browsing, browser type, browser language, IP address, location data and geolocation.


PURPOSES AND LEGAL BASES OF PROCESSING

The personal data collected may be for several purposes, and mainly for the following:

- Use of the Site: navigation on the Site, registration, contact tab
In this case, the legal basis for processing is the user's consent.

- Creation and management of the user's customer account
In this case, the legal basis for processing is the performance of the contract and/or compliance with legal or regulatory obligations.

- Order management (sales, deliveries, complaints, withdrawals and product returns)
In this case, the legal basis for processing is the performance of the contract and/or compliance with legal or regulatory obligations.

- After-sales service (SAV): exchanges with customer service (telephone, SMS, network) recorded in the event of user consent
In this case, the legal basis for processing is the performance of the contract and the user's consent.

- Sending newsletters and loyalty offers if the user has consented to this when registering
In this case, the legal basis for processing is the legitimate interest of the controller and the consent of the user.

- Essential cookies
In this case, the legal basis for processing is the user's consent and the legitimate interest of the data controller in providing suitable offers and a secure site.

It is specified as necessary that the Site may provide links to sites, applications and services other than those of AGAPARA which may be operated by third-party companies and that in these cases, AGAPARA is not responsible for the processing of personal data by these third-party sites. The user should consult the personal data protection policies of these third-party sites.


RECIPIENTS OF PERSONAL DATA

As part of the execution of the purposes described above, the data of users of the Site will be exclusively accessible:

- By the team in charge at AGAPARA for customer relationship management, preparation, dispatch of orders and return of products or for payment services, solely in connection with the execution of the purposes identified above in 3.;

- By any public or administrative authority, to administrations, if applicable, or by customs services in the event of delivery abroad;

- To AGAPARA's subcontractors, namely Shopify (contact details: assistance@shopify.com).

No transfer of personal data outside the European Union is carried out.


RETENTION OF PERSONAL DATA

The data is kept for a period which does not exceed the period necessary for the purposes for which it was collected (see 3.).

AGAPARA retains users' personal data for the duration necessary for the purpose of the processing and in particular the duration of the contractual relationship, as long as users keep their account active.

AGAPARA may also retain personal data for longer periods, in accordance with its legal and regulatory obligations, particularly in the event of archiving.


RIGHTS OF DATA SUBJECTS

Users of the Site, as data subjects, have rights over the personal data processed by AGAPARA:

- Right of access
Upon request and free of charge, AGAPARA may provide the data subject with information concerning the personal data processed about them and, where appropriate, provide a copy.

- Right of rectification
If his or her personal data is inaccurate or incomplete, the data subject has the right to request its rectification.

- Right to erasure
The data subject may request the deletion of their personal data in certain cases, particularly when they are no longer useful to them, subject to AGAPARA's compliance with its legal and regulatory obligations regarding the data in question. If the user has the right to have their personal data deleted and they have been made public, AGAPARA will take all possible and reasonable measures to delete them and, taking into account available technologies, to inform third parties processing the data whose deletion has been requested.

- Right of opposition
The data subject may object to the processing of their personal data, it being specified, however, that the provision of certain personal data is strictly necessary for the performance of the contract. These data have been identified by an asterisk on the registration form. AGAPARA may also stop the processing of certain data, unless the processing meets our compelling legitimate interests.

- Right to limitation
The data subject may request the limitation of the processing of his or her personal data in certain cases, and in particular in the event of contesting the accuracy of the personal data or in the event of opposition.

- Right to withdraw consent
At any time, if data is processed on the basis of consent, the data subject may withdraw his or her consent, with effect for the future, without this affecting the lawfulness of processing based on consent and carried out before the withdrawal.

- Right to data portability
The data subject has the right, if applicable depending on the purpose and legal basis of the processing, to obtain the personal data transmitted in accordance with the regulations in force, to reuse them or request their transfer to a third party of their choice.

- Right in the context of automated decision-making and profiling
The data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects him or her, unless this is related to the performance of a contract or compliance with legal obligations.

- Right to a digital will
The data subject may provide general or specific instructions regarding the fate of their personal data after their death.

- Right to file a complaint with the CNIL in the event of difficulty in the processing of personal data.

Conditions of exercise
The person concerned may exercise all of these rights at any time by contacting AGAPARA at its postal address: 1 boulevard de la Grotte Rolland – 13008 MARSEILLE, by email at: contact@agapara.fr or by telephone at 04 91 43 46 29.


DATA CONFIDENTIALITY AND SECURITY

As data controller, AGAPARA undertakes to take all necessary precautions and to guarantee the confidentiality and security of the personal data communicated to it and in particular to prevent them from being altered, distorted or accessed by unauthorized third parties.

In this regard, AGAPARA implements material, electronic and organizational protection measures to prevent any loss, misuse and unauthorized access, dissemination, alteration or possible destruction of data.


COOKIES

When browsing the Site, information relating to the browsing of the user's terminal (computer, tablet, smartphone, etc.) may be recorded through files called "Cookies".

The Site contains Cookies that are strictly necessary and essential for the proper functioning of the Site, session by session.

These cookies do not store any personal information and are the result of actions taken by the user. These essential cookies allow you to authenticate your login to your user account and to remember, for each session, the cookie settings, user preferences, the current shopping cart and data entered in forms.

These cookies must therefore remain active if the user wishes to access all of the services provided by the Site.


MODIFICATION OF THIS PRIVACY POLICY

AGAPARA may make changes to this privacy policy to take into account any changes in the way user data is processed or to take into account any changes in current regulations.

AGAPARA will ensure that users are informed of any significant changes. In any case, users are encouraged to regularly review the applicable privacy policy.