PREAMBLE

This document (the “ Terms and Conditions ”) defines the conditions applicable to sales concluded between the company AGAPARA and persons making a purchase via the AGAPARA website (the “ Customer ”).

The Client and AGAPARA are hereinafter referred to individually as the “ Party ” and collectively as the “ Parties ”.

1. DEFINITIONS

AGAPARA : refers to the company AGAPARA, a simplified joint-stock company, whose registered office is located at 1 boulevard de la Grotte Rolland in Marseille (13008), registered with the Marseille trade and companies register under number 904 441 011.

Client : refers to non-commercial natural persons, aged at least eighteen (18) years or holding parental authorization and who have full legal capacity to contract and place an online order for Products on the Site;

Order : refers to the order for Products placed by a Customer with AGAPARA via the Site;

Account : refers to the personal account created by the Client on the Site;

General Terms and Conditions of Use or GTC : refers to the contractual document containing the conditions of use of the Site by Clients;

Contract : refers to the contractual agreement between AGAPARA and the Client concluded for the execution of an Order, including these General Terms and Conditions and, where applicable, specific terms of sale;

Personal Data : refers to personal data that allows for the direct or indirect identification of a natural person within the meaning of the regulations in force;

Party : refers to AGAPARA and/or the Client;

Product : refers to the products ordered by the Customer from AGAPARA via the Site; 

Delivery Time : period between the Order Validation date and the date of Delivery of the Order to the Customer;

Delivery Costs : cost of expenses incurred by the Customer to deliver the Order to the Delivery address indicated by the Customer;

Delivery : shipment of the Product to the Customer;

Delivery Method : refers to any delivery method available on the Site at the time of the Order;

Privacy Policy: refers to the contractual document that sets out AGAPARA's commitments regarding the processing of Personal Data of Clients using the Site;

Price : refers to the unit value of a Product; this value includes all taxes and excludes Delivery Charges;

Order Validation : has the meaning given in Article 5.

Delivery area: refers to the territory in which the Products can be delivered to Customers.

Any reference to the singular includes the plural and vice versa.

Any reference to one genre includes the other genre.

2. OBJECT

These General Terms and Conditions are intended to define the rights and obligations of the Parties in the context of the sale of Products by AGAPARA through the Site. 

3. SCOPE OF APPLICATION

The General Terms and Conditions apply to all Product Orders placed through the Site. 

Validating the order on the Site constitutes acceptance without restriction or reservation of these Terms and Conditions .

4. ENTRY INTO FORCE AND DURATION

The Terms and Conditions come into effect on the date of Order Validation.

They shall remain in force for the duration necessary for the supply of the Products, until the expiry of the guarantees and obligations of each of the Parties resulting from the Order.

It is recommended that you carefully read the Terms and Conditions before placing any order on the Site. It is also the Customer's responsibility to regularly check the Terms and Conditions to stay informed of any changes.

5. PRODUCT ORDER

5.1. Product Description

The Products offered for sale on the Site are those appearing on the Site on the day of its consultation by the Customer.

The description of the Products that is valid is the one published on the Site at the time of the Order.

The images and descriptions of the Products on the Site are provided for informational purposes only. Indeed, given the digital presentation of Products on the Internet, it is possible that the Customer's perception of the photographic representation of the Products may not exactly correspond to the Product itself.

AGAPARA undertakes to remove from the Site any Product that is no longer available for sale, in accordance with applicable legal requirements. AGAPARA also reserves the right at any time to add new Products, remove all or part of the Products offered for sale on the Site, or modify their presentation, without any particular formalities with regard to internet users or Customers.

5.2. Product Availability

The order is subject to the availability of the product(s) in stock. AGAPARA does not guarantee the availability of the products selected by the customer.

Products displayed on the Site at any given time are in principle deemed to be available in stock at that same time, except for a limited-time offer as part of a commercial operation expressly mentioned as such on the Product page.

This availability is controlled by AGAPARA. In the event that one or more Products are unavailable, AGAPARA undertakes either to offer the Customer a new Delivery date for the ordered Product(s) or to reimburse them by crediting the payment method used for the purchase, within fourteen (14) calendar days of payment of the Order.

The Customer may request to be notified by email by AGAPARA if a Product unavailable for sale at the time of their consultation of the Site is subsequently offered for sale again. 

5.3. Customer Account

To place an Order, the Customer can register on the Site to obtain a user account allowing them to benefit from the services as described in these Terms and Conditions.

The Client is advised to consult the General Terms and Conditions of Use (the “ GTC ”) of the Site before any use.

5.4. Ordering Products

The Products are intended for the Client's personal use only and not for resale, which the Client expressly accepts.

To place an order on the Site, the Customer must complete the order form and follow the Site's instructions, including reading and accepting the Terms and Conditions of Sale, Terms of Use and Privacy Policy of the Site.

By filling in the form, the Customer must specify the payment method that will be used to complete the transaction, being informed that placing an order obliges them to pay for it. 

With each order, the customer verifies the billing address, the delivery address, and the payment method used.

After submitting the form, the Customer will receive an order acknowledgment by email including a summary of the order, the price of the products, the date and time of the order, the amount of the delivery charges, and the chosen payment method.

AGAPARA will send an order confirmation email within a maximum of twenty-four (24) hours, thereby confirming the Customer's order and consequently the formation of the sales contract between the Parties. It should be noted that any order placed on a public holiday or weekend will be processed on the following business day.

AGAPARA reserves the right to refuse the Order within this period of twenty-four (24) hours maximum, in particular if certain Products are unavailable, without its liability being engaged.

Once the Customer has received the Order acknowledgement from AGAPARA, they can no longer cancel it. 

6. PRODUCT DELIVERY

6.1. Delivery Area

Order delivery can only take place within the European Union (the " Delivery Area ") and in the following areas:

· France.

The following European Union countries: Germany , the Netherlands, Belgium, Luxembourg, Austria, Spain, Italy, Poland, Portugal, and the Czech Republic. Delivery to these European areas does not include islands belonging to these countries.

6.2. Delivery Method

AGAPARA may offer the Customer, at the time of placing the Order, different delivery methods depending in particular on the size of the package and the delivery address. After the shipping method has been confirmed and before payment for the Order is processed, the Website will display an Order summary according to the option chosen by the Customer.

6.3. Delivery Address

Delivery will take place at the delivery address indicated by the Customer on the order form. Any difficulty and/or damage resulting from an error in the delivery address or the absence of essential information relating to the delivery location or access conditions will be the Customer's responsibility.

6.4. Delivery Fee Amount

The amount of the Delivery charges depends on the Order amount, the type of shipping and the delivery location of the Products. 

The amount of the Delivery Fees is indicated at the time of the Order before payment is made.

6.5. Delivery Times

Once the Order is accepted, and unless otherwise agreed between the Client and AGAPARA, AGAPARA undertakes to ship the Order within a maximum of thirty (30) days.

The Customer receives electronic confirmation of the Order shipment as well as the purchase invoice.

6.6. Order Receipt

The Customer is required to check the condition of the packaging and the Products upon receipt of the Order.

It is the Client's responsibility to make any reservations and complaints they deem necessary, or even to refuse the package, when the package is clearly damaged upon delivery.

It is advisable to take detailed pictures of the package and the Products upon receipt, to immediately make a declaration to the carrier in charge of the delivery expressing the reservations upon delivery of the Products, and to inform our Customer Service within forty-eight (48) hours from the receipt of the package.

In this case, the Client will keep the packaging until the matter is resolved.

In the event of a reservation made under the conditions mentioned in the preceding paragraph, an investigation will be opened with the carrier and a response will be sent to the Client within fourteen (14) working days.

In the absence of such an express reservation, the Delivery will be considered accepted and no valid dispute regarding the packaging can be made thereafter.

6.7. Delivery Delay 

In the event of a delay in Delivery, if the Products have not been delivered within seven (7) working days from the date of Delivery scheduled in the Order, and if this delay is not due to a case of force majeure, the Customer may, in the event that the Parties have not agreed to a postponement of the Delivery Time, implement the legal options available to him, in particular those provided for in Articles L216-6 et seq. of the Consumer Code.

The Customer can track their Order at any time on the website of the carrier responsible for delivering the Product using the tracking number or order number provided in the order confirmation email or in their "My Account" section on the Website. This section allows for precise tracking of the Order and its status for each shipping method, including information on shipment and delivery.

It is noted that since all communication between the Client and the Site is essentially carried out through email exchanges, it is essential that the Client provides AGAPARA with a valid and regularly updated email address.

Otherwise, AGAPARA cannot be held responsible for the consequences arising from the communication of an incorrect or outdated email address or from the Client's failure to check their spam folder .

6.8. Return of parcel to sender 

This scenario applies to packages returned by the carrier to AGAPARA's premises due to non-receipt by the Customer and the Customer's failure to collect their package from the relay point, despite several unsuccessful attempts.

If the Customer does not respond within a 14-day withdrawal period from the date the package was sent to the relay point, AGAPARA will put the returned product(s) back in stock without issuing a refund to the Customer. 

If the customer contacts the company before this deadline, they have two options :

1. A refund to the bank card used at the time of payment, with deduction: 

- A fixed amount including VAT corresponding to the return shipping costs and calculated based on the amount to be refunded to the customer (amounts identical for all shipping zones served by AGAPARA):

· Amount less than or equal to €150 (including VAT): €15 (including VAT)

· Amount between €150 and €300 (including VAT): €20 (including VAT)

· Amount between €300 and €600 (including VAT): €25 (including VAT)

· Amount over €600 (including VAT): €30 (including VAT) 

- Potential additional delivery charges paid by the customer related to the choice of a specific "outbound" delivery method.

2. Reshipment of the product(s) to the Customer subject to proper payment of the reshipment costs by the Customer, via a payment link generated by AGAPARA. 

7. EXCHANGE & RETURN

7.1. Conditions relating to the condition of the Products

The return of Products is accepted in their original condition and in the presence of the various documents presented in article 7.3. 

AGAPARA does not accept any returns of Products that appear to have been used or damaged.

7.2. Product Return Request

To make a return, the Customer must inform AGAPARA of their intention to return the ordered Product(s) within fourteen (14) calendar days following receipt of the Order.

The customer must submit their return request for the product(s) on the "Exchange & Return" page of the website using the form provided for this purpose. No reason is required. Any product return(s) to AGAPARA's address made without prior request via the form available on this page will not be accepted. 

In the case of an Order relating to several Products delivered separately, the period runs from the receipt of the last Product.

If the return conditions are met, AGAPARA will acknowledge receipt and send the Customer an email with the return shipping label and the return slip to be included in the package. The Customer may return their Product no later than fourteen (14) days after notifying AGAPARA of their decision to withdraw from or exchange the Order. Returns of Products sent back after this period will not be accepted.

The Client has two options:

• In the case of an exchange, please note that it can only be made for a product of the same type. Furthermore, exchanges are not possible for accessories or gift cards. Return and reshipping costs are free of charge. Please be aware that any additional delivery charges you paid due to choosing a specific shipping method for the initial shipment will be deducted from the refund amount. Additionally, upon shipment of the new product(s) by AGAPARA, you will receive a confirmation email containing a tracking link.
• In the event of a return, please note that all products are eligible for a refund, with the exception of gift cards. The refund will be issued to the card used for your purchase. If a technical issue prevents the refund, AGAPARA will contact you to arrange a bank transfer. Please be aware that any additional delivery charges you incurred due to choosing a specific shipping method will be deducted from the refund amount. Return and reshipping costs are not charged.

Finally, in the event of a full or partial cancellation of a purchase made in whole or in part with an e-gift card, the refund will be issued as a credit to your customer account or by generating a new gift card. Please note that any additional delivery charges you paid due to choosing a specific delivery method for the initial shipment will be deducted from the refund amount.

7.3. Product Return Procedure

All returned products must have been protected and packaged in their original box and carton, and must include all accessories that were present when the package was opened, such as, depending on the nature of the product, shoe bags, etc. If any items are found to be missing and/or if the returned package is damaged due to improper packaging, AGAPARA may refuse the return or reimburse the customer pro rata for the damage and loss observed, while deducting any additional delivery charges paid by the customer related to choosing a specific "outbound" delivery method.

The Client must:

· Print the return slip received by email and affix it to the shipping box;

· Make a photocopy of the original order invoice and affix it to the shipping box;

· Affix the return slip label sent by email.

· Carefully close the shipping box, and send the package.

The Customer must take special care in packaging the returned Product.

In this regard, it is the Client's responsibility to retain proof of this return and of compliance with the stated conditions.

After receiving and inspecting the returned Product(s) and provided that the return conditions are met, AGAPARA will notify the Customer by email:

- The potential refund of the Product(s);

- The potential confirmation of the shipment of the new exchanged product(s).

AGAPARA will issue a refund for returned items without undue delay and at the latest within fourteen (14) calendar days from the date on which it was informed of the Customer's decision to withdraw or exchange the item. AGAPARA nevertheless reserves the right to postpone the refund until it has received the returned Product(s) or until the Customer has provided proof of shipment of said Product(s), whichever occurs first. 

1. LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

AGAPARA is bound by the legal guarantee against hidden defects under the conditions set out in articles 1641 to 1648 of the Civil Code, as well as in article 2232 of the same Code.

The Customer may decide to implement the warranty against hidden defects arising from a design or manufacturing flaw in the Products, rendering them unfit for their intended use, excluding any negligence or fault on the part of the Customer.

The customer can choose:

- A reduction in the selling price through a partial refund or

- Cancellation of the sale: refund of the price of the Products subject to the order;

This warranty does not cover damage resulting from misuse of the Product or normal wear and tear from its use.

To benefit from this guarantee, it is essential to keep the purchase invoice for the Product as well as the delivery note.

For the Client's complete information, the following legal provisions are reiterated:

Article 1641 of the Civil Code

"The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for its intended use, or which diminish that use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them ."

Article 1648 of the Civil Code

" The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year of the date on which the seller can be released from liability for apparent defects or lack of conformity .

2. LEGAL GUARANTEE OF CONFORMITY

AGAPARA is liable, for two (2) years, for defects in conformity of Products sold under the conditions set out in Articles L. 217-4 et seq. of the Consumer Code, reproduced below.

Non-conformity refers to goods that are unfit for the purpose for which goods of the same type are normally used, that do not correspond to the description given by AGAPARA, or that do not possess the qualities advertised by AGAPARA or agreed upon with the Client.

AGAPARA may choose to repair or replace a Product with an identical product or one of equivalent quality and price (depending on available stock), subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code.

The Customer has two (2) years from the date of Delivery of the Product to take action. During these two (2) years, the Customer is not required to provide proof of the existence of the Product's non-conformity.

The following legal provisions are recalled:

Article L 217-4 of the Consumer Code

" The goods conform to the contract if they meet, in particular where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is suitable for any special purpose sought by the consumer, which is brought to the seller's attention no later than the time of conclusion of the contract and which the latter has accepted;

3° It is delivered with all accessories and installation instructions, which must be provided in accordance with the contract;

4. It is updated in accordance with the contract.

Article L 217-5 of the Consumer Code

I.-In addition to the criteria for conformity to the contract, the goods are compliant if they meet the following criteria:

1° It is fit for the purpose normally expected of goods of the same type, taking into account, where appropriate, any provision of European Union law and national law as well as any technical standards or, in the absence of such technical standards, any specific codes of conduct applicable to the sector concerned;

2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains shall be provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where appropriate, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect from goods of the same type, having regard to the nature of the goods as well as to the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II. However, the seller is not bound by all the public statements mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately in a position to know them;

2° That at the time the contract was concluded, the public statements had been rectified under conditions comparable to the initial statements; or

3° That the public statements could not have had any influence on the purchase decision.

III. The consumer may not contest conformity by invoking a defect concerning one or more specific characteristics of the goods, which they have been specifically informed deviate from the conformity criteria set out in this article, a deviation to which they expressly and separately consented when concluding the contract.

Article L217-12 of the Consumer Code

" The seller may refuse to comply with the consumer's choice if the requested compliance is impossible or entails disproportionate costs, particularly in light of:"

1° Of the value that the property would have in the absence of a lack of conformity;

2. The importance of the non-conformity; and

3° The possible option of choosing the other option without major inconvenience for the consumer.

The seller may refuse to bring the goods into compliance if this is impossible or entails disproportionate costs, particularly with regard to points 1 and 2.

When these conditions are not met, the consumer may, after formal notice, pursue specific performance of the initially requested solution, in accordance with Articles 1221 et seq. of the Civil Code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity must be justified in writing or on a durable medium .

Article L.217-16 of the Consumer Code

" In the cases provided for in Article L. 217-14, the consumer informs the seller of their decision to terminate the contract. They return the goods to the seller at the latter's expense. The seller reimburses the consumer for the price paid and returns any other benefit received under the contract."

If the lack of conformity relates only to certain goods delivered under the sales contract, the consumer has the right to rescind the contract for all the goods, even those not covered by this chapter, if it cannot reasonably be expected of him that he will agree to keep only the conforming goods.

For contracts referred to in paragraph II of Article L. 217-1, providing for the sale of goods and, as an ancillary service, the provision of services not covered by this chapter, the consumer has the right to terminate the entire contract. Furthermore, in the case of a bundled offer as defined in Article L. 224-42-2, the consumer has the right to terminate all related contracts.

The respective obligations of the parties to the contract, mentioned in Article L. 224-25-22 and relating to the consequences of termination for digital content and digital services, are applicable to the termination of a contract for the sale of goods containing digital elements.

3. PRODUCT PRICES

a. Constitution of the Prize

The prices displayed on the Site are expressed in euros (€) and are understood to be public prices inclusive of all taxes as they may be applicable on the date of consultation of the Site.

The applicable VAT is that in effect on the date the order is placed. Specific taxes, other than VAT, applicable according to regulations, are only indicated on the "shopping cart" page, which is the only page that is legally binding.

All product prices displayed on the website exclude shipping costs or any other ancillary services. They include only the price of the product itself, as described, and its packaging.

Shipping costs are shown to the Customer on the order summary page, before final validation by the Customer.

AGAPARA reserves the right to modify its prices at any time but undertakes to apply the prices displayed at the time the order is placed, subject to availability on that date.

b. Payment Methods

The following payment methods are accepted by AGAPARA:

1. Visa

2. CB

3. Mastercard

4. AMEX

5. Apple Pay

The Customer can consult the terms and conditions of sale and use for each of these bank cards on the websites of AGAPARA's financial partners. AGAPARA cannot be held responsible for the terms and conditions set by these independent partners.

The Client confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his.

Online payment by credit card is perfectly secure and allows you to confidently enter the card number, expiry date and security code in the spaces provided for this purpose.

Payment is made directly to the bank. AGAPARA has no access to this information and cannot store it on its servers. This is why it is requested again for each new transaction on the Site.

The payment card will be debited before the Order is shipped, after data verification, upon receipt of authorization from the issuing company, and after acceptance of the Order by AGAPARA. Regardless of the payment method chosen from those accepted on the Site, Orders will only be considered registered after validation or receipt of payment.

4. GIFT CARD

The Customer can purchase specific Products available on the Site (hereinafter the “E-Gift Card”).

The e-Gift Card purchased by the Customer is sent by email to the email address provided by the Customer during the ordering process. This email contains the e-Gift Card's identification information and the secret code required for its use.

AGAPARA is not responsible for the non-receipt or delayed receipt of the E-Gift Card by the Customer by email, for any reasons beyond AGAPARA's control, including but not limited to:

(i) Failures or malfunctions of telecommunications lines/systems,

(ii) The delay in the transmission of information or data, or even the loss of information or data, which may occur in all the circumstances provided for in point (i) above;

(iii) The inaccuracy of the Client's contact details or

(iv) The fact that the email sent is considered spam or unsolicited email.

The e-Gift Card is not nominative. Its holder will be solely responsible for its use.

The E-Gift Card is valid exclusively on the Site for the purchase of other Products, excluding the use of another E-Gift Card. Products purchased with the E-Gift Card are subject to the general terms and conditions set forth herein.

The E-Gift Card is valid for one (1) year (365 days) from the date of receipt by email. The PIN associated with the E-Gift Card can be used throughout its validity period as long as the balance is positive. Therefore, if the Customer does not use the full amount of the E-Gift Card for a purchase, they can reuse it until the full amount is used and/or until the end of the E-Gift Card's validity period by entering the PIN associated with the E-Gift Card. If the Customer has forgotten the PIN associated with the E-Gift Card, they must send a request by email to AGAPARA's customer service department, whose contact details are provided in Article 15 herein.

Upon expiry, the e-Gift Card cannot be renewed or used to make purchases. The available balance on the e-Gift Card cannot be refunded or exchanged for cash.

The available balance on the E-Gift Card will correspond to the difference between the amount available before the purchase and the amount used to make that purchase.

When the purchase price exceeds the available balance of the E-Gift Card, the difference may be paid by any other accepted means of payment as listed in Article 11.2 herein.

The price of the E-Gift Card can be paid exclusively by one of the payment methods provided for in article 11.2 herein.

The return of the unused E-Gift Card may be accepted according to the withdrawal conditions set out in article 7 herein.

5. DATA CONFIDENTIALITY

AGAPARA is committed to protecting, maintaining the security and keeping confidential the Client's personal data.

AGAPARA's Privacy Policy includes all information regarding the processing and management of personal data by AGAPARA.

Subject to providing valid proof of identity, you can exercise your rights by contacting the email address: contact@agapara.fr .

For any further information or complaints, you can contact the National Commission for Information Technology and Freedoms (more information on www.cnil.fr ).

6. FORCE MAJEURE

The Parties agree that neither party shall be held liable for any failure or delay in the performance of their obligations resulting from the occurrence of a case of force majeure as defined in Article 1218 of the Civil Code and its application by the courts.

In such circumstances, the Party affected by a force majeure event shall notify the other Party as soon as possible, but not more than two (2) working days from the said event, by any means, and the obligations of the Parties affected by the occurrence of the force majeure event shall be suspended for the duration of the event concerned.

If the force majeure event continues for more than one (1) month, the Parties agree to meet to decide whether to continue or terminate the Contract.

In the event that the Parties agree to terminate the Contract immediately, neither Party shall be entitled to claim damages.

7. INVALIDITY OF A CONTRACT CLAUSE

If any provision of the General Terms and Conditions is invalidated, such invalidity shall not invalidate the other provisions, which shall remain in full force and effect between the Parties.

8. AFTER-SALES SERVICE

Apart from the commercial or legal guarantee, the Customer always has the option of contacting AGAPARA's Customer Service to answer their questions relating to the use of a Product, its maintenance procedures or the ordering of a part that has become defective.

AGAPARA's Customer Service can be reached by email at the following email address: contact@agapara.fr .

9. APPLICABLE LAW - DISPUTES

The terms and conditions are subject to French law.

In the event of a dispute, the Parties will attempt to resolve it amicably, either through conventional mediation or any other alternative dispute resolution method.

In accordance with the provisions of the Consumer Code, AGAPARA subscribes to the consumer mediation service of SAS MEDIATION SOLUTION, whose contact details are as follows: 222 chemin de la bergerie- 01800 Saint Jean de Niost - https://sasmediationsolution-conso.fr/

After the Client has first contacted AGAPARA in writing, the mediator's service can be contacted free of charge, electronically or by mail, for any consumer dispute that has not been resolved. To learn how to contact the mediator, click here.

Furthermore, in accordance with Article 14 of Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, the Customer is informed that the European Commission has established the online dispute resolution platform for consumer disputes, accessible via the link Next: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

In the absence of an amicable settlement, the French courts will have jurisdiction.