PREAMBLE

This document (the “ GTC ”) defines the conditions applicable to sales concluded between the company AGAPARA and persons making a purchase via the AGAPARA website (the “ Customer ”).

The Client and AGAPARA are hereinafter referred to individually as the “ Party ” and together as the “ Parties ”.

1. DEFINITIONS

AGAPARA : means the company AGAPARA, a simplified joint-stock company, whose registered office is located at 1 boulevard de la Grotte Rolland in Marseille (13008), registered in the Marseille trade and companies register under number 904 441 011.;

Customer : means non-commercial natural persons, aged at least eighteen (18) years or holding parental authorization and who have full legal capacity to contract and place an online order for Products on the Site;

Order : means the order for Products placed by a Customer with AGAPARA via the Site;

Account : means the personal account created by the Client on the Site;

General Conditions of Use or CGU : means the contractual document containing the conditions of use of the Site by Customers;

Contract : means the entire contract between AGAPARA and the Customer concluded for the execution of an Order, including these General Terms and Conditions and, where applicable, specific conditions of sale;

Personal Data : means personal data that allows a natural person to be directly or indirectly identified within the meaning of the regulations in force;

Party : means AGAPARA and/or the Client;

Product : means the products ordered by the Customer from AGAPARA via the Site; 

Delivery Time : period between the date of Validation of the Order and the date of Delivery of the Order to the Customer;

Delivery Costs : cost of expenses incurred by the Customer to deliver the Order to the Delivery address indicated by the Customer;

Delivery : shipment of the Product to the Customer;

Delivery Method : means any delivery method available on the Site at the time of the Order;

Privacy Policy: means the contractual document which sets out AGAPARA's commitments regarding the processing of Personal Data of Customers using the Site;

Price : means the unit value of a Product; this value is inclusive of all taxes and exclusive of Delivery Charges;

Validation of the Order : has the meaning given in Article 5.

Delivery area: means the territory in which the Products can be delivered to Customers.

Any reference to the singular includes the plural and vice versa.

Any reference to one gender includes the other gender.

2. OBJECT

The purpose of these General Terms and Conditions is to define the rights and obligations of the Parties in the context of the sale of Products by AGAPARA via the Site. 

3. SCOPE OF APPLICATION

The General Terms and Conditions apply to all Product Orders placed through the Site. 

Validation of the Order on the Site constitutes acceptance without restriction or reservation of these General Terms and Conditions .

4. ENTRY INTO FORCE AND DURATION

The General Terms and Conditions come into effect on the date of Validation of the Order.

They remain in force for the duration necessary for the supply of the Products, until the extinction of the guarantees and obligations of each of the Parties resulting from the Order.

It is recommended to read the T&Cs carefully before placing any Order on the Site. It is also the Customer's responsibility to regularly check the T&Cs to stay informed of any changes.

5. ORDERING PRODUCTS

5.1. Description of the Products

The Products offered for sale on the Site are those appearing on the Site on the day it is consulted by the Customer.

The description of the Products that is authoritative is that published on the Site at the time of the Order.

The images and descriptions of the Products on the Site are provided for information purposes only. Indeed, given the digital presentation of the Products on the Internet, it is possible that the Customer's perception of the photographic representation of the Products may not correspond exactly to the Product itself.

AGAPARA undertakes to remove from the Site any Product that is no longer available for sale, in accordance with the legal framework in force. AGAPARA also reserves the right at any time to add new Products, to remove all or part of the Products presented for sale on the Site, or to modify their presentation, without any particular formalities vis-à-vis Internet users or Customers.

5.2. Availability of Products

The Order is subject to the availability of the Product(s) in stock. AGAPARA does not guarantee the availability of the Products selected by the Customer.

The Products displayed on the Site at a given time are in principle deemed to be available in stock at that same time, except for a time-limited offer as part of a commercial operation expressly mentioned as such on the Product page.

This availability is controlled by AGAPARA. In the event of unavailability of one or more Products, AGAPARA undertakes either to offer the Customer a new Delivery date for the Product(s) ordered or to reimburse the Customer by crediting the payment method used for the purchase, within fourteen (14) calendar days of payment of the Order.

The Customer may request to be notified by email by AGAPARA if a Product unavailable for sale at the time of consulting the Site becomes available for sale again at a later date. 

5.3. Customer Account

To place an Order, the Customer may register on the Site to obtain a User Account allowing them to benefit from the services as described in these General Terms and Conditions.

The Customer is recommended to consult the General Conditions of Use (the “ GCU ”) of the Site before any use.

5.4. Ordering Products

The Products are intended for the Customer's personal use only and not for resale, which the Customer expressly accepts.

To place an Order on the Site, the Customer must complete the order form and follow the Site's instructions, in particular by reading and then accepting the General Terms and Conditions, the General Terms and Conditions and the Site's Privacy Policy.

When completing the form, the Customer must specify the payment method that will be used to complete the transaction, being informed that placing an order obliges them to pay for it. 

With each Order, the Customer checks the billing address, the delivery address and the payment method used.

After submitting the form, the Customer will receive an Order acknowledgment by email including a summary of the Order, the price of the Products, the date and time of the Order, the amount of the Delivery Charges, and the chosen payment method.

AGAPARA will send an email confirming the Order within a maximum of twenty-four (24) hours, thereby confirming the Customer's Order and consequently the formation of the sales contract between the Parties. It is specified that any Order placed on a public holiday or weekend will be processed the following working day.

AGAPARA reserves the right to refuse the Order within this period of twenty-four (24) hours maximum, in particular if certain Products are unavailable, without its liability being incurred.

Once the Customer has received the acknowledgment of receipt of the Order from AGAPARA, he can no longer cancel it. 

6. DELIVERY OF PRODUCTS

6.1. Delivery Area

Delivery of Orders may only take place within the European Union (the “ Delivery Area ”) and in the following areas:

· France.

· The following European Union countries: Germany – the Netherlands – Belgium – Luxembourg – Austria, Spain, Italy, Poland, Portugal, the Czech Republic. Delivery to these European areas does not include the islands attached to these countries.

6.2. Delivery Method

AGAPARA may offer the Customer, at the time of placing the Order, different delivery methods depending in particular on the size of the package and the delivery address. After validation of the transport methods and before payment of the Order, the Site will display a summary of the Order according to the option chosen by the Customer.

6.3. Delivery Address

Delivery will take place at the delivery address indicated by the Customer on the form when placing the Order. Any difficulty and/or damage resulting from an error in the Delivery address or the absence of essential information relating to the place of Delivery or access conditions will be attributable to the Customer.

6.4. Amount of Delivery costs

The amount of the Delivery costs depends on the amount of the Order, the type of shipping and the place of delivery of the Products. 

The amount of the Delivery Charges is indicated at the time of the Order before payment.

6.5. Delivery Times

Once the Order has been accepted, and unless otherwise agreed between the Customer and AGAPARA, AGAPARA undertakes to dispatch the Order within a maximum of thirty (30) days.

The Customer receives electronic confirmation of the dispatch of the Order as well as the purchase invoice.

6.6. Receipt of Orders

The Customer is required to check the condition of the packaging and the Products upon receipt of the Order.

It is up to the Customer to make any reservations and complaints he deems necessary, or even to refuse the package, when the package is clearly damaged upon Delivery.

It is advisable to take detailed pictures of the package and the Products upon receipt, to immediately make a declaration to the carrier in charge of delivery expressing reservations upon delivery of the Products, and to inform our Customer Service within forty-eight (48) hours of receipt of the package.

In this case, the Customer will keep the packaging until the case is resolved.

In the event of a reservation made under the conditions mentioned in the previous paragraph, an investigation will be opened with the carrier and a response will be sent to the Customer within fourteen (14) working days.

In the absence of such an express reservation, the Delivery will be considered accepted and no dispute regarding the packaging may be validly made thereafter.

6.7. Delay in Delivery 

In the event of a delay in Delivery, if the Products have not been delivered within seven (7) working days from the Delivery date scheduled at the time of the Order, and if this delay is not due to a case of force majeure, the Customer may, in the event that the Parties have not agreed to a postponement of the Delivery Time, implement the legal options at its disposal, in particular those provided for in Articles L216-6 et seq. of the Consumer Code.

The Customer may at any time track his Order on the website of the carrier responsible for delivering the Product using the parcel number or order number communicated to him in the email formally registering his order or in his “My Account” space on the Site. This space allows precise tracking for each mode of transport planned, of the Order and its status, relating in particular to shipping or its Delivery.

It is recalled that all communication between the Client and the Site is essentially carried out through email exchanges, it is essential that the Client provides AGAPARA with a valid and regularly updated email address.

Failing this, AGAPARA cannot be held responsible for the consequences resulting from the communication of an incorrect or outdated email address or from the Client's failure to check their spam .

6.8. Return of package to sender 

This scenario applies to packages returned by the carrier to AGAPARA's premises due to non-receipt by the Customer and the latter's failure to respond to collect the package from a relay point, despite several unsuccessful reminders.

In the absence of any response from the Customer within a 14-day withdrawal period from the parcel being placed at the relay point, AGAPARA will put the returned product(s) back in stock without reimbursing the Customer. 

If the customer comes forward before this deadline, he has two options:

1. A refund to the bank card used at the time of payment, with deduction of: 

- A fixed amount including tax corresponding to the cost of returning the package and calculated on the basis of the amount to be reimbursed to the customer (amounts identical to all shipping zones delivered by AGAPARA):

· Amount less than or equal to €150 including tax: €15 including tax

· Amount between €150 and €300 including tax: €20 including tax

· Amount between €300 and €600 including tax: €25 including tax

· Amount greater than €600 including tax: €30 including tax 

- Potential additional delivery costs paid by the customer linked to the choice of a specific “outbound” delivery method.

2. Reshipment of the product(s) to the Customer subject to the Customer's correct payment of the reshipping costs, via a payment link generated by AGAPARA. 

7. EXCHANGE & WITHDRAWAL

7.1. Conditions relating to the condition of the Products

The return of Products is accepted in their original condition and in the presence of the various documents presented in article 7.3. 

AGAPARA does not accept any returns of Products that appear to have been used or damaged.

7.2. Product Return Request

To make a return, the Customer must inform AGAPARA of their wish to return the Product(s) ordered within fourteen (14) calendar days following receipt of the Order.

He must send his request to return the Product(s) on the “exchange & withdrawal” page of the Site via the form provided for this purpose and appearing on this same page. It is not necessary to justify any reason. Any return of product(s) to the AGAPARA address, made without prior request via the form available on this page, will not be accepted. 

In the case of an Order relating to several Products delivered separately, the period runs from receipt of the last Product.

If the return conditions are met, AGAPARA will acknowledge receipt and communicate to the Customer by email the return label and the return slip to be included in the package. The Customer may return their Product no later than fourteen (14) days after they have communicated to AGAPARA their decision to withdraw or exchange the Order. Returns of Products sent after this period will not be accepted.

The Client has two options:

• In the case of an exchange, it is important to note that this can only be done for a product of the same type. Furthermore, exchanges are not possible for accessories or gift cards. No return or reshipping costs will be charged to you. Please note that any additional delivery costs you may have paid due to the choice of a specific delivery method for the outward journey will be deducted from the amount to be refunded. Furthermore, when the new product(s) are reshipped by AGAPARA, a confirmation email will be sent to you, which will include a tracking link for the package.
• In the event of a withdrawal, it is important to note that all products are eligible for this, with the exception of gift cards. The refund will be made to the card used for your purchase. In the event of a technical problem preventing this refund, AGAPARA will contact you to offer a bank transfer. Please note that any additional delivery costs you may have paid due to choosing a specific delivery method for the outward journey will be deducted from the amount to be refunded. No return or reshipping costs will be charged to you.

Finally, in the event of a total or partial withdrawal of a purchase made in whole or in part with an e-gift card, the refund will be made in the form of a balance credited to your customer account or by the generation of a new gift card. Please note that any additional delivery costs that you have paid due to the choice of a specific delivery method for the outward journey will be deducted from the amount to be refunded.

7.3. Method of returning Products

Any returned Product must have been protected and packaged in its original cardboard and box and be accompanied by all the accessories present when the package was opened, such as, where applicable depending on the nature of the Product: the shoe bag(s), etc. In the event that items are found to be missing and/or if the returned package is damaged due to incorrect packaging, AGAPARA may refuse the return or reimburse the customer pro rata for the damage and losses noted, while deducting any potential additional delivery costs paid by the customer related to the choice of a specific “outbound” delivery method.

The Client must:

· Print the return slip received by email and affix it to the shipping box;

· Make a photocopy of the original order invoice and affix it to the shipping box;

· Affix the return slip label sent by email.

· Carefully close the shipping carton and send the package.

The Customer must take particular care in packaging the returned Product.

In this regard, it is up to the Customer to provide proof of this return and compliance with the conditions set out.

After receipt and inspection of the returned Product(s) and provided that the return procedures are met, AGAPARA will notify the Customer by email:

- The potential reimbursement of the Product(s);

- Potential confirmation of shipment of the new exchanged product(s).

AGAPARA will reimburse the return without undue delay and at the latest within fourteen (14) calendar days from the date on which it was informed of the Customer's decision to withdraw or exchange. AGAPARA nevertheless reserves the right to defer reimbursement until recovery of the Product(s) or until the Customer has provided proof of shipment of these Products, the date retained being that of the first of these two events. 

1. LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

AGAPARA is bound by the legal guarantee against hidden defects under the conditions set out in Articles 1641 to 1648 of the Civil Code, as well as in Article 2232 of the same Code.

The Customer may decide to implement the guarantee for hidden defects, arising from a design or manufacturing fault in the Products and making them unfit for the use for which they were intended, excluding any negligence or fault on the part of the Customer.

The Customer can choose:

- A reduction in the Sale Price by a partial refund or

- Resolution of the sale: reimbursement of the price of the Products subject to the order;

This warranty does not cover damage resulting from misuse of the Product or normal wear and tear due to its use.

To benefit from this guarantee, it is essential to keep the purchase invoice for the Product as well as the delivery slip.

For the full information of the Client, the following legal provisions are recalled:

Article 1641 of the Civil Code

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them ."

Article 1648 of the Civil Code

“ The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity .

2. LEGAL GUARANTEE OF CONFORMITY

AGAPARA is liable, for two (2) years, for defects in conformity of the Products sold under the conditions set out in Articles L. 217-4 et seq. of the Consumer Code, reproduced below.

The lack of conformity corresponds to a good unfit for the use usually expected of a similar good, which does not correspond to the description given by AGAPARA or which does not have the qualities announced by AGAPARA or agreed with the Customer.

AGAPARA may choose to repair or replace a Product with an identical product or one of equivalent quality and price (depending on available stocks), subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code.

The Customer has a period of two (2) years from the Delivery of the Product to take action. During these two (2) years, the Customer is exempt from providing proof of the existence of the lack of conformity of the Product.

The following legal provisions are recalled:

Article L 217-4 of the Consumer Code

“ The property complies with the contract if it meets, in particular, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;

3° It is delivered with all accessories and installation instructions, to be provided in accordance with the contract;

4 It is updated in accordance with the contract.

Article L 217-5 of the Consumer Code

I.-In addition to the criteria of conformity to the contract, the good is compliant if it meets the following criteria:

1° It is suitable for the use normally expected of a good of the same type, taking into account, where appropriate, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the goods as well as to the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them;

2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; or

3° That the public statements could not have had any influence on the purchasing decision.

III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when concluding the contract.

Article L217-12 of the Consumer Code

“ The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs, in particular with regard to:

1° Of the value that the property would have in the absence of a lack of conformity;

2° The significance of the lack of conformity; and

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the property into conformity if this is impossible or entails disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not met, the consumer may, after formal notice, pursue specific enforcement of the solution initially requested, in accordance with Articles 1221 et seq. of the Civil Code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity must be justified in writing or on a durable medium .

Article L.217-16 of the Consumer Code

“ In the cases provided for in Article L. 217-14, the consumer informs the seller of his decision to terminate the contract. He returns the goods to the seller at the latter’s expense. The seller reimburses the consumer for the price paid and returns any other benefit received under the contract.

If the lack of conformity only concerns certain goods delivered under the sales contract, the consumer has the right to terminate the contract for all goods, even those not covered by this chapter, if he cannot reasonably be expected to agree to keep only the conforming goods.

For contracts referred to in II of Article L. 217-1, providing for the sale of goods and, incidentally, the provision of services not covered by this chapter, the consumer has the right to terminate the entire contract. Furthermore, in the case of a bundled offer within the meaning of Article L. 224-42-2, the consumer has the right to terminate all contracts relating thereto.

The respective obligations of the parties to the contract, mentioned in Article L. 224-25-22 and relating to the consequences of the resolution for digital content and digital services, are applicable to the resolution of the contract of sale of a good containing digital elements.

3. PRODUCT PRICES

a. Constitution of the Prize

The prices displayed on the Site are expressed in euros (€) and are understood to be public prices including all taxes as they may be applicable on the date of consultation of the Site.

The VAT applied is that in force on the date the Order is placed. Specific taxes, other than VAT, applicable according to regulations are only indicated on the "shopping cart" page, the only page that is authoritative.

All Product Prices displayed on the Site exclude shipping costs or any other ancillary services. They include only the Price of the Product itself, as described, as well as its packaging.

Shipping costs are indicated to the Customer on the page summarizing their order, before final validation by the Customer.

AGAPARA reserves the right to modify its Prices at any time but undertakes to apply the prices displayed at the time the Order is placed, subject to availability on that date.

b. Payment Methods

The following payment methods are accepted by AGAPARA:

1. Visa

2. CB

3. MasterCard

The Customer is able to consult the general conditions of sale and use of each of these bank cards on the websites of AGAPARA's financial partners. AGAPARA cannot be held responsible for the conditions set by these independent partners.

The Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his.

Online payment by credit card is completely secure and allows you to confidently enter the card number, expiry date and security code in the spaces provided for this purpose.

Payment is made directly to the bank. AGAPARA has no access to these details and cannot store them on its servers. This is why they are requested again for each new transaction on the Site.

The payment card will be debited before the Order is dispatched, after verification of the data, upon receipt of the authorization provided by the issuing company and after acceptance of the Order by AGAPARA. Regardless of the payment method chosen from those accepted on the Site, Orders will only be deemed to have been registered after validation or receipt of payment.

4. GIFT CARD

The Customer may purchase specific Products available on the Site (hereinafter the “E-Gift Card”).

The E-Gift Card purchased by the Customer is sent by email to the email address provided by the Customer when placing the Order. Said email contains the identification information for the E-Gift Card and the secret code required for its use.

AGAPARA is in no way responsible for the non-receipt or delay in receipt by email of the E-Gift Card by the Customer, for any reasons beyond the control of AGAPARA, and in particular for:

(i) Failures or breakdown of telecommunications lines/systems,

(ii) The delay in transmission of information or data, or even the loss of information or data, which may occur in all the circumstances provided for in point (i) above;

(iii) Inaccuracy of the Customer's contact details or

(iv) Whether the email sent is considered spam or junk email.

The E-Gift Card is not personal. Its holder will be solely responsible for its use.

The E-Gift Card is exclusively valid on the Site for the purchase of other Products, excluding any other E-Gift Card. Products purchased with the E-Gift Card are subject to the general conditions as set out herein.

The E-Gift Card is valid for a period of one (1) year (365 days) from its receipt by email. The secret code attached to the E-Gift Card can be used for the entire validity period of the E-Gift Card as long as the balance is positive. Therefore, in the event that the Customer does not use the entire amount of the E-Gift Card during a purchase, he/she can use it again until the total amount of the E-Gift Card is used and/or until the end of the validity period of the E-Gift Card by indicating the secret code attached to the E-Gift Card. In the event that the Customer has forgotten the secret code attached to the E-Gift Card, he/she must send a request by email to AGAPARA's after-sales service, the contact details of which are given in Article 15 hereof.

Once the validity period expires, the E-Gift Card cannot be renewed or used to make purchases. The available balance on the E-Gift Card cannot be refunded or exchanged for cash.

The balance available on the E-Gift Card will correspond to the difference between the amount available before purchase and the amount used to make this purchase.

When the purchase price exceeds the available balance of the E-Gift Card, the difference may be paid by any other accepted means of payment as set out in Article 11.2 hereof.

The price of the E-Gift Card can be paid exclusively by one of the payment methods provided for in article 11.2 hereof.

The return of the unused E-Gift Card may be accepted according to the withdrawal conditions provided for in article 7 hereof.

5. DATA CONFIDENTIALITY

AGAPARA undertakes to protect, maintain security and keep confidential the Client's personal data.

AGAPARA's Privacy Policy includes all information regarding the processing and management of personal data by AGAPARA.

You can, subject to the production of valid proof of identity, exercise your rights by contacting the email address: contact@agapara.fr .

For any additional information or complaints, you can contact the National Commission for Information Technology and Civil Liberties (more information at www.cnil.fr ).

6. FORCE MAJEURE

The Parties agree that neither of them may be held liable for any failure or delay in the performance of their obligations resulting from the occurrence of a case of force majeure as defined in Article 1218 of the Civil Code and its application by the courts.

In such circumstances, the Party affected by a case of force majeure shall notify the other Party as soon as possible, without exceeding two (2) working days from the said event, by any means and the obligations of the Parties affected by the occurrence of the case of force majeure shall be suspended for the duration of the event concerned.

If the force majeure event continues beyond one (1) month, the Parties agree to meet to decide whether to continue or terminate the Contract.

In the event that the Parties agree to immediately terminate the Contract, neither Party may claim damages.

7. NULLITY OF A CLAUSE OF THE CONTRACT

If any of the provisions of the T&Cs were to be cancelled, this nullity would not entail the nullity of the other provisions which will remain in force between the Parties.

8. AFTER-SALES SERVICE

Apart from the commercial or legal guarantee, the Customer always has the possibility of contacting AGAPARA Customer Service to answer questions relating to the use of a Product, its maintenance procedures or the ordering of a part which has become defective.

AGAPARA Customer Service can be reached by email at the following address: contact@agapara.fr .

9. APPLICABLE LAW - DISPUTES

The T&Cs are subject to French law.

In the event of a dispute, the Parties will attempt to resolve it amicably, either through a conventional mediation procedure or any other alternative dispute resolution method.

In accordance with the provisions of the Consumer Code, AGAPARA adheres to the consumer mediation service of SAS MEDIATION SOLUTION, whose contact details are as follows: 222 chemin de la bergerie - 01800 Saint Jean de Niost - https://sasmediationsolution-conso.fr/

After the Client has made a prior written request to AGAPARA, the mediator service may be contacted free of charge electronically or by post for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here.

Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013 on online resolution of consumer disputes, the Client is informed that the European Commission has set up the online resolution platform for consumer disputes accessible via the link following: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

In the absence of an amicable settlement, the French courts will have jurisdiction.